Celebrate the changemakers, learn
from leaders
across Ohio’s aging care continuum, & partner with exhibitors
who have the tools & resources to support your work
at the 2026 LeadingAge Ohio Annual Conference & Trade Show.
Schedule at a Glance
Monday, August 24
9:00 – 12 pm Pre-Conference Hospice Session
12:30 – 4:00 pm Leadership Academy
1:00 – 4:00 pm Pre-Conference Hospice Session
4:00 pm Reception with Husch Blackwell
A Message from Susan Wallace,
President & CEO of LeadingAge Ohio.
What does it mean to be a Changemaker? At LeadingAge Ohio, it means stepping forward with purpose, courage and commitment, turning ideas into action, tested approaches into progress, and shared learning into better care for older Ohioans.
LeadingAge Ohio is proud to present the 2026 Annual Conference and Trade Show, themed Changemakers, a three-day gathering for leaders, teams and partners across Ohio’s aging services continuum. This year’s conference is designed for those ready to learn from one another, share what works, and return to their organizations prepared to lead meaningful progress.
This three-day event offers:
• High-value, interdisciplinary education sessions on the issues affecting aging services now, including workforce, reimbursement, regulatory updates, clinical quality, leadership, technology, artificial intelligence,
philanthropy, marketing and communications, and more.
• A keynote presentation who will challenge attendees to think boldly, lead with clarity and stay grounded in mission.
• Opportunities to build relationships with peers, providers and partners from across Ohio and beyond, because strong ideas grow through shared experience.
• A robust trade show featuring tools, technology and services that support mission-driven care across the continuum.
Bring your team for a front-row seat to the people, ideas and partnerships moving aging services forward. Every interdisciplinary session attended, story shared and relationship built has the power to create real change for your organization, your community and the older Ohioans you serve.
Susan Wallace, President & CEO
Petra Marquart, Keynote Speaker
Keynote Address
See ME: The Power of
Person-Centered Care
Aging services organizations are being called to lead as true changemakers in a time of unprecedented transformation. A new generation of older adults is reshaping expectations around quality, transparency, experience, and engagement. Families are more informed than ever, public reporting is putting organizational performance in the spotlight, and every interaction has the power to strengthen trust, or weaken it. In this rapidly evolving environment, customer service is no longer a “nice to have.” It is a catalyst for innovation, culture change, and organizational success.
Join keynote speaker Petra Marquart for an inspiring and energizing session that will empower attendees to embrace their role as changemakers by reimagining the service experience in aging services. Participants will:
- Explore why exceptional customer service is essential to thriving in today’s aging services landscape.
- Gain insight into what older adults and families expect—and how organizations can consistently exceed those expectations.
- Discover the 7 Principles of Service and how they can inspire stronger relationships, greater trust, and lasting organizational impact.
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