Celebrate the changemakers, learn
from leaders
across Ohio’s aging care continuum, & partner with exhibitors
who have the tools & resources to support your work
at the 2026 LeadingAge Ohio Annual Conference & Trade Show.
Schedule at a Glance
Monday, August 24
9:00 – 11:30 am Hospice Billers Workshop
12:30 – 4:00 pm Leadership Academy
1:00 – 4:00 pm Pre-Conference Hospice Session
6:00 pm Leadership Academy Graduation Dinner
Keynote Address
See ME:
The Power of Person-Centered Care
Petra Marquart, Keynote Speaker
Aging services organizations are being called to lead as true changemakers in a time of unprecedented transformation. A new generation of older adults is reshaping expectations around quality, transparency, experience, and engagement. Families are more informed than ever, public reporting is putting organizational performance in the spotlight, and every interaction has the power to strengthen trust, or weaken it. In this rapidly evolving environment, customer service is no longer a “nice to have.” It is a catalyst for innovation, culture change, and organizational success.
Join keynote speaker Petra Marquart for an inspiring and energizing session that will empower attendees to embrace their role as changemakers by reimagining the service experience in aging services. Participants will:
- Explore why exceptional customer service is essential to thriving in today’s aging services landscape.
- Gain insight into what older adults and families expect—and how organizations can consistently exceed those expectations.
- Discover the 7 Principles of Service and how they can inspire stronger relationships, greater trust, and lasting organizational impact.
No Responses